Privacy Policy

Privacy Policy — Infinitude Limited

Last Updated: February 2026

This Privacy Policy sets out how Infinitude Limited (“Infinitude”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal information in accordance with the Privacy Act 2020 (New Zealand) and all other applicable laws and regulations.

By accessing our website, engaging our services, or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

1. Collection of Personal Information

Infinitude may collect personal information in the following circumstances:

1.1 Information Provided Directly by You

This includes, but is not limited to:

• Full name
• Contact details (address, email, phone number)
• Identification information required for account creation
• Billing and payment information
• Communications submitted through our website, email, or customer support channels

1.2 Information Collected Automatically

When you access our website or digital platforms, we may collect:

• IP address
• Device and browser information
• Cookies, analytics data, and usage patterns
• Log files and diagnostic information

1.3 Energy Usage and System Data

Where applicable, we may collect data from:

• Smart meters
• Solar generation systems
• EV chargers
• Battery storage systems
• Other connected devices or monitoring equipment

This may include consumption data, generation data, performance metrics, and related operational information.

2. Purpose of Collection and Use

Infinitude collects and uses personal information for the following purposes:

• To establish, manage, and maintain customer accounts
• To supply renewable‑energy services and related products
• To process payments, billing, and account transactions
• To monitor, analyse, and optimise energy usage and system performance
• To provide customer support, notifications, and service updates
• To improve our services, website functionality, and user experience
• To comply with legal, regulatory, and industry obligations
• To conduct internal reporting, auditing, and risk management

Personal information will only be used for purposes reasonably connected to the operation of our business and the delivery of our services.

3. Disclosure of Personal Information

Infinitude may disclose personal information to the following parties where necessary:

• Service providers and contractors, including IT, billing, metering, analytics, and customer support providers
• Regulatory authorities, government agencies, or industry bodies where disclosure is required by law
• Energy industry participants, including network operators, switching services, and market administrators
• Professional advisers, such as auditors, legal counsel, or consultants

We do not sell, rent, or trade personal information to third parties.

Any third party receiving personal information is required to protect it in a manner consistent with this Privacy Policy and applicable law.

4. Data Security

Infinitude implements reasonable technical, administrative, and physical safeguards to protect personal information from:

• Unauthorised access
• Loss or theft
• Misuse or interference
• Alteration or destruction

While we take all reasonable steps to secure your information, no method of electronic transmission or storage is completely secure.

5. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, regulation, or industry standards.
When information is no longer required, we will take reasonable steps to securely destroy or anonymise it.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to personal information held about you
• Request correction of any inaccurate or incomplete information
• Request deletion of personal information, subject to legal limitations
• Withdraw consent to certain types of processing
• Opt out of marketing communications

Requests may be submitted to info@infinitude.co.nz.
We may require verification of identity before responding to any request.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance website functionality
• Analyse usage patterns
• Improve user experience
• Support security and performance

You may disable cookies through your browser settings; however, doing so may affect website functionality.

8. Third‑Party Websites

Our website may contain links to external websites. Infinitude is not responsible for the privacy practices, content, or security of any third‑party site.
We encourage users to review the privacy policies of any external websites they visit.

9. Changes to This Privacy Policy

Infinitude may amend or update this Privacy Policy at any time.
Any changes will take effect upon publication on our website.
Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

For questions, concerns, or requests relating to this Privacy Policy, please contact:

Infinitude Limited
Email: info@infinitude.co.nz
Website: infinitude.co.nz

If you’d like, I can also prepare:

• Terms & Conditions
• Customer Service Agreement
• Data Security & Handling Statement
• Cookie Policy
• Website Disclaimer